The rules we both work by.

In force from January 2026.

These terms govern cleaning services provided by clarenix, Pl. Komuny Paryskiej 5A, 90-007 Łódź. Booking a service means accepting them.

1. Services

We provide window cleaning, carpet washing, upholstery cleaning, post-renovation and general/deep cleaning in Łódź and the surrounding area. The exact scope of each job is agreed before it starts, by phone or email.

2. Booking and confirmation

You book by phone at +48 601 317 733 or by email at [email protected]. A booking is confirmed once both sides agree the date and scope. Any earlier estimate may be refined once we know the size and condition of the space, but we always tell you before work begins.

3. Conditions for the work

We need access to the property at the agreed time and access to running water and electricity. We bring our own equipment and products. If you'd prefer specific products used, please tell us in advance.

4. Cancellation and rescheduling

You can cancel or move an appointment — please give us notice, ideally at least the day before, so we can offer the slot to someone else. If anything unforeseen affects our side, we'll let you know as early as possible.

5. Payment

Payment is due after the service, in the form agreed at booking (cash, transfer, or invoice for businesses). Regular clients can settle on a recurring basis.

6. Complaints

We care about the result. If something wasn't done properly, tell us within 24 hours of the service and we'll put that part right at no extra cost. Complaints are accepted by phone and email and handled without undue delay.

7. Liability

We work with due care and caution. Where damage arises through our fault during a service, we agree how to remedy it individually and in good faith.

8. Final provisions

Matters not covered here are governed by the Polish Civil Code and other applicable Polish law. How we handle personal data is set out in our Privacy Policy.